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Customer Service Representative

Job Description Immediate need for a Customer Service Representative at a local waste management company in Fall River, MA.
This is a short term (6 months) full time temporary assignment working first shift hours.
DUTIES AND Responsibilities:
Responds effectively and courteously to customer service inquiries, requests or complaints.
Returns all customer calls in a timely manner Notifies the appropriate personnel to respond to the customer's problems and concerns.
Researches and resolves issues in a timely manner.
Utilizes weekly pricing sheets to price containers for live loads.
Determines the appropriate disposal site, using division management guidance.
Initiates contact with customers whose containers should be returned, or begin paying rent.
Reviews daily reports with the Customer Service Supervisor/Manager, Office Supervisor/Manager, and/or Sales Manager.
Enters service and route data into computer for billing and route scheduling purposes.
Performs other job-related duties as assigned.
Qualifications:
Educational:
Minimum of high school diploma or G.
E.
D.
certification.
Some college preferred.
Work and Other
Experience:
Minimum 12 months of related customer service experience required.
Call center experience preferred.
Must possess excellent communications skills, be detailed oriented and highly dependable, excellent organizational skills, experience with Microsoft Office Programs.
Must be proactive, assertive and possess the ability to function in a challenging and dynamic environment.
Must have demonstrated leadership ability.
Must be a team player with strong ability to interact well with other departments, prioritize workload, and work effectively under pressure to meet deadlines.
Must be able to multi task in a fast paced environment.
Why Kelly ?At Kelly Services , we work with the best.
Our clients include 97 of the Fortune 100 (TM) companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward.
If you only make one career connection today, connect with Kelly.
About Kelly Services Kelly Services, Inc.
(NASDAQ:
KELYA, KELYB) is a global leader in providing workforce solutions.
Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis.
Serving clients around the world, Kelly provided employment to more than 555,000 employees in 2014.
Revenue in 2014 was $5.
6 billion.
Visit kellyservices.
com and connect with us on Facebook , LinkedIn and Twitter .
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