Service Technician
Summary The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/ or adjust Pella windows and doors in the field.
The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team.
This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.
Duties/ Responsibilities o Performs and completes service tasks as assigned, on Pella products in the field o Problem solves and diagnoses difficult issues in the field o Replace glass in windows or doors.
Installs items such as sashes, window shades, blinds, muntin, screens, etc.
o Provides customers with helpful information on the care, operation and maintenance of their Pella products o Generates and updates all required service-related documentation following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed o Conducts any necessary follow-up service work and communication to resolve all assigned service tickets o Performs job site walk-through and completes necessary documentation, identifies items that need attention or correction prior to project finalization o Collects payment from customer as required o Identifies and orders parts for follow-up service calls and coordinates with the internal CSR team as necessary o Strives to achieve 100% Customer satisfaction while making it easy for customers to do business with the company and promoting market share growth, serves as a Customer Experience Champion o Maintains assigned Service vehicle and coordinates with Manager and Service Team as needed on vehicle maintenance requirements o Meets company safety requirements by keeping work area neat and clean, following safety precautions, and utilizing required personal protective equipment, and reporting any safety issues to the manager o Other duties as assignedSkills/ Qualifications o Proficient in Microsoft Office o Excellent verbal and written communication skills o Attention to detail o Ability to subtract two-digit numbers, multiply and divide with 10s and 100s o Ability to perform calculations using units of money, time, measurement, etc.
o Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth o Must have a valid driver's license Education/ Experience o High school diploma or GED o AA or Technical degree preferred o 2 year's field service experience preferred o Prior knowledge of general construction applications, terminology, and window & door applications and components is preferred o Prior experience with power tools is required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to sit, stoop, or crouch.
The employee must occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Repetitive body motions may be required.
Time commitment required of this position will vary based on business needs.
PI1fa320bbc355-31181-31758783 Recommended Skills Attention To Detail Billing Business Requirements Calculations Communication Construction Estimated Salary: $20 to $28 per hour based on qualifications.
The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team.
This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.
Duties/ Responsibilities o Performs and completes service tasks as assigned, on Pella products in the field o Problem solves and diagnoses difficult issues in the field o Replace glass in windows or doors.
Installs items such as sashes, window shades, blinds, muntin, screens, etc.
o Provides customers with helpful information on the care, operation and maintenance of their Pella products o Generates and updates all required service-related documentation following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed o Conducts any necessary follow-up service work and communication to resolve all assigned service tickets o Performs job site walk-through and completes necessary documentation, identifies items that need attention or correction prior to project finalization o Collects payment from customer as required o Identifies and orders parts for follow-up service calls and coordinates with the internal CSR team as necessary o Strives to achieve 100% Customer satisfaction while making it easy for customers to do business with the company and promoting market share growth, serves as a Customer Experience Champion o Maintains assigned Service vehicle and coordinates with Manager and Service Team as needed on vehicle maintenance requirements o Meets company safety requirements by keeping work area neat and clean, following safety precautions, and utilizing required personal protective equipment, and reporting any safety issues to the manager o Other duties as assignedSkills/ Qualifications o Proficient in Microsoft Office o Excellent verbal and written communication skills o Attention to detail o Ability to subtract two-digit numbers, multiply and divide with 10s and 100s o Ability to perform calculations using units of money, time, measurement, etc.
o Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth o Must have a valid driver's license Education/ Experience o High school diploma or GED o AA or Technical degree preferred o 2 year's field service experience preferred o Prior knowledge of general construction applications, terminology, and window & door applications and components is preferred o Prior experience with power tools is required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to sit, stoop, or crouch.
The employee must occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Repetitive body motions may be required.
Time commitment required of this position will vary based on business needs.
PI1fa320bbc355-31181-31758783 Recommended Skills Attention To Detail Billing Business Requirements Calculations Communication Construction Estimated Salary: $20 to $28 per hour based on qualifications.
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