Director, Communications
Job DetailsJob LocationDispatch - Fall River, MAPosition TypeFull TimeSalary Range$20.
00 - $30.
00 HourlyJob ShiftDayDescription The primary function of the Director of Communicationsis to supervise the communications department to ensure the most appropriate units to both emergent and non-emergent calls in accordance with company policy and procedure.
Assists in handling the overflow of calls coming into the Communications Department in a professional and courteous manner while adhering to company policy and procedure.
SPECIFIC DUTIES:
The duties of the Director of Communications include, but are not necessarily limited to the following:
Operate a Computer Aided Dispatch System (Right Cad) Answer incoming calls and extract necessary information from the caller in a timely manner.
Evaluate incoming calls to determine nature and urgency of the call.
Dispatch appropriate vehicles and update crews with all pertinent information.
Use GPS to keep track and status of vehicles and assist with ETA's.
Record all call offs on to the Late/Sick Log and notify the appropriate Supervisor on Duty.
Communicates with Supervisor on Duty with any vehicle or crew related issues.
Updates Facilities with a phone call if there is a delay and documents call appropriately.
Places notes on calls as required by company policy and procedures.
Log Missed Calls according to company policy and procedures.
Qualifications2 years of experience as a Dispatcher/Call Taker Working knowledge of Communications Center Operations Exceptional area knowledge Prior experience in a supervisory position preferred Excellent communication skills, both written and verbal Strong leadership skills Expertise in Customer Service Team-player with a strong focus on accountabilityThe above are intended to describe the general nature and level of the work being performed by the person/people in this position.
This is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position.
Recommended Skills Cad Communication Customer Service Expediting Gps Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $30.
00 HourlyJob ShiftDayDescription The primary function of the Director of Communicationsis to supervise the communications department to ensure the most appropriate units to both emergent and non-emergent calls in accordance with company policy and procedure.
Assists in handling the overflow of calls coming into the Communications Department in a professional and courteous manner while adhering to company policy and procedure.
SPECIFIC DUTIES:
The duties of the Director of Communications include, but are not necessarily limited to the following:
Operate a Computer Aided Dispatch System (Right Cad) Answer incoming calls and extract necessary information from the caller in a timely manner.
Evaluate incoming calls to determine nature and urgency of the call.
Dispatch appropriate vehicles and update crews with all pertinent information.
Use GPS to keep track and status of vehicles and assist with ETA's.
Record all call offs on to the Late/Sick Log and notify the appropriate Supervisor on Duty.
Communicates with Supervisor on Duty with any vehicle or crew related issues.
Updates Facilities with a phone call if there is a delay and documents call appropriately.
Places notes on calls as required by company policy and procedures.
Log Missed Calls according to company policy and procedures.
Qualifications2 years of experience as a Dispatcher/Call Taker Working knowledge of Communications Center Operations Exceptional area knowledge Prior experience in a supervisory position preferred Excellent communication skills, both written and verbal Strong leadership skills Expertise in Customer Service Team-player with a strong focus on accountabilityThe above are intended to describe the general nature and level of the work being performed by the person/people in this position.
This is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position.
Recommended Skills Cad Communication Customer Service Expediting Gps Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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